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Positive Lending Solutions

Positive Lending Solutions is a finance broker focused around finding finance solutions for clients in the areas of asset finance. Typically we find finance for clients looking to purchase a car, boat, motorbike, caravan, truck for either residential or commercial reasons.

Location – Adelaide, Australia
Industry – Finance Broker
Website – www.positivelendingsolutions.com.au

what they needed

Challenges
Our previous provider lacked ample response time on feedback when issues/questions were raised. We also preferred to move to a service provider who is fully onshore and allows us to have faster SMS sends.


Other options

Prior to coming across Aprika we considered other providers such as twillio, sms magic.


Why Mercury SMS

Aprika was superior for the level of service we received through the testing phases, this was the deal breaker for us

how we helped

How has Mission Control Helped?
SMS Mercury has decreased the time for our front line staff to send SMS’s by allowing us to build SMS directly into our workflows. The interface is much better than our previous SMS provider as well due to the addition of folders to improve the navigation of the ~400 SMS templates we hold in Salesforce.

 

Results & Future
The most notable improvement is per interaction for our front line staff post phone call we’ve cut the time to send an SMS to the client down by from 22 seconds down to 3 seconds an improvement of 733%. When we spread this out over common day of 100 phone calls, it’s a drastic improvement in time given back to our staff to allow them to focus on our clients more.

See how we can help

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