Fraedom previously used a number of different solutions and processes for tracking activity and time spent on projects. These different systems did not integrate with Salesforce.com which meant there were a number of visibility problems for our management and finance teams.
How has Mission Control Helped?
As Mission Control is a Salesforce.com application, we were able to integrate it into our sales process, allowing the sales teams to start the process earlier. Integration with SFDC also allows the sales teams to see the status of their projects and minimise contact with the busy project managers.
Aligning all the project teams has allowed management to better understand utilisation in the different regions and allows for Fraedom to deliver our products to our customers faster and in a more organised way.
The team at Aprika were able to assist in tailoring the product for our needs in addition to taking our feedback with open ears and an eagerness to develop. Some of the ideas from our project managers have already been introduced into the Mission Control product.
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