Logistic Engineering Services

Logistic Engineering Services

Logistic Engineering Services Pty Ltd (LES) is an Australian owned Consulting and Professional Service Provider (PSP) that specialises in the development and delivery of Integrated Logistics Support services and training throughout the acquisition life cycle

Location – 

Melbourne, Australia

Industry – 

Logistics Consulting

Website –  

www.let.net.au

Salesforce Project Management Software Client

What They Needed

What were you previously using?
Prior to Mission Control we were using BillQuick, TimePro and NetSuite, They suited the business at the time, but as the business became more sophisticated and the demands for visibility and reporting increased we needed a system that was consolidated and more robust.

What challenges were you facing before using Mission Control?
In addition to the aforementioned we also found the User Interface with some of our legacy systems to be quite complex, hard to understand and hard to maintain consistency across the business.
We also found that the level of support from some of the big players just wasn’t there, whether it be staff training or just general support queries.

Why did you choose Aprika’s Mission Control?
We looked at a variety, of options, some of them were too expensive and complex for our requirements, using a sledgehammer to crack a nut, so to speak. Primarily, we wanted to bring our CRM tool at the time (Zoho) and financial tool (BillQuick) together but there was no alignment between those two systems…so we started looking for a system for our Project Management that also aligned with a CRM, which is where we landed with Salesforce and Mission Control.

How We Helped

How was the software integration?
We used a Salesforce implementation partner that supported us with both the Salesforce and Mission Control implementation. Was quite a seamless data and technological transition considering the complexity of the move and we were able to plug into a lot of our other systems like Xero.

How has Mission Control helped?
Mission Control has significantly tightened up our project management processes from setting up the project and getting the right people allocated to the task, to managing time sheets, through to closing out a project and getting that immediate information – due to Mission Control we’ve had significant productivity gains.

As a General Manager I can view the Mission Control PMO Dashboard and drill right down into a particular project and view that information – which is gold for me. The overall control has been tremendous.
We used to run our risk management on excel – now I have a risk management tool inside Mission Control with issues and logs which I can track – which has created a lot more internal accountability .

Finally, Mission Control Reports have given me so much more clarity on where systems are at; actions overdue, expense management, resource management.

How would you rate your interactions with the team at Aprika?
Support has been great – I’m impressed with not only the responsiveness but the level of access – I’ve had questions answered from the support team all the way up to the CEO on some things, that level of access and that level accountability is superb – and it’s not just a support relationship, they are always keen to discuss product improvements and ideas which is quite rare for a SaaS platform.

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