What were you previously using?
What challenges were you facing before using Mission Control?
Previously, we had no real financial visibility across projects. General project and resource planning was cumbersome. Our existing tool didn’t provide a program view and had limited reporting options. We also had limited options to manage team KPI’s and performance as it wasn’t connected to our CRM.
What options did you consider?
We looked at FinancialForce PSA as well as Mission Control.
How has Mission Control Helped?
We now have a much better overview of the project lifecycle, budget & timeline tracking, time logs and resource utilisation. The Billing Events functionality and custom reports also provide us with insights into project profitability and health.
What is your favourite feature and why?
Time Logging/Timesheet is awesome and much easier than we used to have.
What do you have planned going forward?
The first part of our Mission Control journey has been to provide a streamline tool internally to manage projects and our team. We’re now looking at ways through Mission Control and the Salesforce platform to extend our internal view out to our customers. We want to provide a more collaborative and immersive delivery experience for our customers.
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