WORK WITH APRIKA

Looking to be the next member of our amazing team?

OUR CURRENT POSITIONS

There are currently no open positions.

OLD JOBS – THAT DO NOT SHOW ON WEBSITE

Customer Success Representative

Position: Customer Success Representative
Salary: $Dependant on experience
Location: USA
Start Date: ASAP

Outline of position

The Customer Success Representative (CSR) will work with our client base directly to serve as the link between Aprika and the customer. The CSR is an instrumental role at Aprika, assisting our customers with the support and adoption of our Software-as-a-Service solutions.

The CSR will own the end-to-end support and value-add process for Aprika’s range of SaaS-based applications. You will be responsible for first-line support through a variety of channels, including email, phone, and online chat. You will also directly contribute to the growth of our products and company by focusing on customer lifetime value, driving product knowledge and minimising customer churn.

We are looking for someone with at least 6 months Salesforce.com experience, that is competent in the following key areas:

Customer Support

  • Manage Customer Support Tickets in timely manner
  • Provide exceptional support through multiple channels
  • Maintain high-level CSAT score

Knowledge Resource Development

  • Administer Knowledge Base Content
  • Administer Learning Portal Content
  • Maintain ‘How To’ Resources

Customer Success

  • Increase Customer Product Knowledge
  • Share Best Practices
  • Support Customer ROI
  • Minimise Churn

Product Development

  • Feedback client ideas to product team

If you are interested in joining the team, please submit your Cover Letter, Resume & Salary Expectation using the form below. This is a remote position that offers a competitive salary package and flexible working environment for the right candidates.

Candidates must have full work rights/employment authorisation in the United States to be considered for this role.

Please no recruiters.

Salesforce Developer

Position: Salesforce Developer
Salary: $Dependant on experience
Location: USA or Australia
Start Date: ASAP

Outline of position

Aprika is looking for talented Salesforce Developers to work as part of the Solution Development Team, delivering internal product development projects. Reporting to the Director of Application Development, this role will support the client services team to deliver the product development roadmap and will be instrumental in
ensuring technical solutions are engineered and executed in line with the quality standards required.

Key Responsibilities Include:

  • Existing Product Roadmap Development
  • Monitoring Roadmap Requirements
  • Scoping Technical Requirements
  • Technical Product Support
  • Product Maintenance, including Push Upgrades & Patches.

We are looking for Developers who have at least 2 years Salesforce.com experience, and are competent in the following key areas:

  • Apex
  • Visualforce
  • Lightning Design System
  • Aura Components
  • Salesforce DX
  • Version Control

Experience with Lightning Web Components is desirable, but not essential.

If you are interested in joining the team, please submit your Cover Letter, Resume & Salary Expectation using the form below. This is a remote position that offers a competitive salary package and flexible working environment for the right candidates.

Candidates must have full work rights/employment authorisation in Australia or the United States to be considered for this role.

Please no recruiters.

USA - Sales & Operations Manager

Position: USA – Sales & Operations Manager
Salary: $Dependant on experience
Location: USA
Start Date: ASAP

Outline of position
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Experience Required
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