What were you previously using?
We were previously using a variety of silo’d solutions including Smartsheet, numerous Excel spreadsheets and a lot of emails!
What challenges were you facing before using Mission Control?
Our previous systems didn’t allow us to have any visibility into the utilisation or efficiency of resources, the capacity of our team to take on new projects. We were unable to track time or expenses and were struggling to assess project profitability.
What options did you consider?
We specifically wanted a solution that was built natively on Salesforce. We conducted an extensive search and looked at TaskRay, Cloud Coach, FinancialForce PSA, Learnsmarter and Krow.
How has Mission Control Helped?
Mission Control has dramatically increased team collaboration, we use Chatter to share information and keep up to date much more extensively than we ever did before.
We are able to estimate projects more accurately as we are keeping track of hours worked more closely and can report more effectively.
We can track the skills of each team member and use when scheduling resources. The Scheduler has allowed us to combine public holidays, team events, annual leave, contractor availability, planned vs confirmed projects in the one view. This has made the resource scheduling process much easier and faster!
Project status reports are easier to produce directly from data captured in Mission Control combined with the printable version of the project Gantt Chart.
What do you have planned going forward?
We will be looking to further streamline our business processes, capturing customer surveys and incorporating into the project lifecycle and turning on some of the great features that were introduced in the latest version of Mission Control (e.g. Project Overview Tab).
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