What were you previously using?
We were using an array of tools, including but not limited too, Google Sheets, Excel, Trello, we were even using mail.pst files! So getting an overall picture of any kind of consistent status across projects was almost impossible because of this piecemeal approach to task and project management.
What challenges were you facing before using Mission Control?
Project governance was very difficult, we couldn’t truly tell where a project was. We’d have team meetings where project colleagues would get eachother up to speed on their various portion of the project just to get a status baseline.
So there was very little if any accurate reporting and projects themselves often disappeared for extended periods.
Why did you choose Aprika’s Mission Control?
We read lots of reviews, including on AppExchange, that allowed us to shortlist down to small handful of different providers, some off-platform like Monday and others native to Salesforce…like Mission Control.
While each provider had it’s advantages, the key for us was data transparency and having a system that was genuinely (not supposedly) native to Salesforce was absolutely key for us.
Throughout the trial period it was just so easy and natural for us, we did a couple of reference checks, and the feedback there that working with the Mission Control team, and the platform itself, was just fantastic.
How was the software integration?
Onboarding was fairly easy in many ways. Luckily I had an internal champion who took ownership of everything, built a suite of reporting and set the standards for all the other teams around us that were going to use Mission Control.
How has Mission Control helped?
We find ourselves now with great reporting, great governance, great consistency of project structure and a great user experience.
Concurrently we’re now running 80 projects which peaked last year at 120, prior to Mission Control we were managing closer to 30 and felt the wheels were falling off at even that point, so the only reason we copped and stayed alive was thanks to the decision to move away from G Sheets and Trello and onto something far more robust like Mission Control.
Additionally, we used to have a weekly 2 hour project management meeting which is closer to 30 minutes now because the information is a lot more dynamic and self serving.
How would you rate your interactions with the team at Aprika?
I can’t sing Mission Control’s praises high enough, they really are a fantastic organization to work with. I’ve made various decisions on technology partners over the years and Mission Control is one of those ones where I look back and think that I got lucky and made the right decision. They were smaller and less well known than some of the big brands, but have ended up suiting perfectly.
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