Mansi recently led the delivery of researching and then implementing Mission Control at her Salesforce Consultancy, Techforce Services. She shares her experience in onboarding Mission Control for past clients and talks about the experiences she had with both the people and platform of Mission Control and the various learnings she’s uncovered along the way.
How did the client or opportunity come about?
While I’ve implemented Mission Control as a project management platform for several clients over the last few years, my most recent implementation was at the consultancy I’m now working for – Techforce Services. Due to my exposure to it and seeing the great results my other clients have achieved it was a no-brainer that Mission Control was again in the mix as the project management solution of choice.
What software were your clients using prior to onboarding Mission Control?
When I first joined Techforce Services I found a fairly disjointed project system that was using Google Sheets to manage their projects. These projects didn’t have great visibility, there was a lack of reporting, it was difficult to ascertain who was doing what, who’s billable and who’s not billable – these insights were obviously critical for me as the new Head of Delivery at Techforce Services.
How do you ascertain client pain points?
Working directly in the business I was working for made things a lot less challenging from a client discovery point of view. I’ve had great experience with Mission Control so I was already sold on the capabilities but I had to bring my SLT (Senior Leadership Team) on the journey so I researched several providers and presented the strengths and weaknesses of each platform.
Did you look at Mission Control competitors?
Yes we looked at Wrike and Cloud Coach and a handful of others. In most cases there were either feature gaps, an inadequate user interface, overly complex configurability or simply a lack of reporting or documentation storage, so Mission Control was really the only logical option to progress with.
How do you find Mission Control implementations?
We put together a phased project plan to manage integration.
Phase one was setting up projects, timesheets and expenses management – all the core elements we needed immediately. In phase 2 we pushed to sales processes and reporting and finally in phase 3 we started on resource management, project automations and invoice generation with our accounting software, MYOB.
Mission Control can be fairly overwhelming at the start but the key to being successful is starting small and starting simple, and then adding features and workflows as your confidence, demand and business scales.
Firstly we make sure that the things that were working well in the current system were replicated in Mission Control.
We then identify the pain points and see what Mission Control features we need to fill each gap.
Once that is ascertained the actual service work can commence which typically includes data migration, project set-up, user profiles and permissions training etc – this is typically a 1 – 2 week engagement.
It’s not so much the case for Techforce Services but typically we’d set up ongoing managed services agreements to cater for ongoing enhancements, support etc.
Any client feedback on Mission Control
Well most of our delivery team and consultants and sales use Salesforce, so having them use a platform that is Salesforce-native means there is less platform friction and everybody just gets it.
If a client comes to me with a project management requirements I wouldn’t even think twice before recommending Mission Control
How have you found your interactions with Mission Control?
Your technical support, sales support and knowledge documentation is industry leading and has been super helpful.
Trevor has always been a great support and I still reach out to him from a product strategy perspective.
Mission Control’s best factor is their support. I’ve been in the ecosystem as a customer and consultant for many years and you get to know which companies are skimping on their support and I can honestly say Mission Control is one of the best in the business.
You get immediate interaction though Live Chat or email and their documentation is awesome – comparing it to other ISVs I’d say Mission Control is leaps and bounds ahead.
Simply enter your email address below, and we will set you on your way to your Free Trial. Enjoy the ride!