Mission Control, a Professional Services Automation (PSA) solution built natively on the Salesforce platform, has significantly impacted businesses by enhancing their project management capabilities. An independent ‘Total Economic Impact’ research study by Klein highlighted the substantial financial and operational benefits realized by Mission Control users. Businesses reported improvements in revenue, profit, billable utilization, and both financial and operational efficiencies. These gains have contributed to driving growth, reducing overheads, and streamlining workflows, making Mission Control an essential tool for professional services organizations.
Increase in Revenue
Mission Control has been instrumental in helping businesses increase their revenue by expanding their capacity to take on more projects and enabling them to manage complex, multi-faceted projects more effectively. According to the Total Economic Impact study, businesses experienced an average revenue increase of 10%, with some reporting increases as high as 43%. The ability to streamline processes, make agile decisions, and commit to smaller, more manageable projects has opened new revenue streams. For professional services organizations, this growth allows them to diversify their offerings and attract more clients by demonstrating enhanced project management capabilities.
Increase in Profit
The Total Economic Impact research study revealed that businesses using Mission Control saw a 32% average increase in profit. This improvement was attributed to reduced overhead costs, more accurate billing, and enhanced visibility into project profitability and scheduling. With better tools to address resourcing and profitability issues early, businesses were able to make informed decisions, produce more precise estimates, and generate higher profit margins. For professional services businesses, these enhancements result in more efficient operations and better financial control, ultimately boosting profitability.
Improvement in Billable Utilization
One of the key findings from the Klein Total Economic Impact study was a 5% improvement in billable utilization for businesses using Mission Control. This increase was driven by a reduction in non-billable activities and greater accountability for project budgets. By providing visibility into billable and non-billable activities, businesses ensured that all potentially billable hours were captured and invoiced. For professional services businesses, improving billable utilization translates into higher productivity, allowing them to generate additional revenue without increasing headcount.
Improvement in Financial Operational Efficiency
Financial operations saw a 34% improvement in efficiency due to the automation provided by Mission Control. Time spent closing the monthly financial cycle and invoicing completed work was reduced significantly. On average, businesses saved 19 hours per month, equating to nearly $16,000 in annual savings. This improvement in financial efficiency allows businesses to focus more on strategic growth initiatives rather than being bogged down by administrative tasks, improving cash flow and reducing the time spent chasing payments.
Improvement in Operational Efficiency by Consultants and Project Managers
The Total Economic Impact study identified Consultants and project managers benefited greatly from the automation features of Mission Control, with a 45% improvement in operational efficiency. Tasks such as completing timesheets, reporting project activities, and reconciling expenses were streamlined, reducing the time required for these activities. For project managers, the ability to monitor project performance and resource utilization in real-time helped optimize workflows, reducing stress and improving project delivery timelines. This increased efficiency enables professional services businesses to deliver better results, maintain employee satisfaction, and scale their operations more effectively.
Conclusion
The Klein Total Economic Impact research study showcases the significant value Mission Control provides to professional services organizations. From boosting revenue and profit to improving utilization rates and operational efficiencies, the total economic impact of implementing Mission Control is clear. As businesses continue to evolve and scale, Mission Control proves to be a critical enabler of growth and success, providing the tools needed to streamline processes, optimize resources, and enhance project management outcomes. You can read the full Total Economic Impact report can be found here.
