WG Content

What were you previously using?
A combination of apps: Salesforce for sales functions, Basecamp for day-to-day project management, Dropbox for file archive and Harvest for timekeeping. YIKES!!

What challenges were you facing before using Mission Control?
Lack of business insights:
Our data lived in separate apps that didn’t agree with each other. Every operational report was a manual build, because we couldn’t line up numbers from one system to the next and trust what we were seeing. When we talked trends, we were mostly guessing.

Too many apps:
Juggling that many apps was an administrative headache. Every employee and associate needed a separate license for each of our many apps, and we had to train all of them on every tool. And training was frequent as associates came and left our pool.

Limited view of resource availability:
Our associate team includes more than 100 writers, editors, designers and content strategists at any given time. We knew everyone’s preferred business hours but had no way to see who was actually free. So, staffing a project meant digging through Salesforce for associate contacts with the right skill sets, then emailing several associates and hoping one would say yes.

Why did you choose Mission Control?
With Mission Control, we could pull all our business functions into Salesforce getting far more from our legacy investment. Out of the box, it offered the structure, fields and functions we needed with the option to customize to our business processes. The Resource Planner was a big seller as PMs could finally see availability, filter by skills and message associates from one place. Cultural fit is important to us and we felt the Aprika team aligned with our values from the start.