At this month’s Salesforce ISV (Independent Software Vendor) APAC Partner of the Year Awards we were awarded the 2023 Customer Success ISV Partner of the Year.
The Salesforce ISV Partner of the Year awards are held each year and award the best performer in a range of categories from Innovation, Growth and Customer Success. This Customer Success award recognizes ISV Partners with the highest performance in attrition rate, average app rating and Partner Program points in the Customer Success pillar.
We’re honoured to have won the award, and thank Salesforce for their support and acknowledgement.
ISVs have transformed the Salesforce ecosystem over the years by helping it meet the diverse requirements of organizations, and adding ever increasing value and utilization of the World’s Number One CRM. Being leading players in the ISV world for more than a decade, Mission Control has been focused on Customer Success by innovating communication pathways, delivering continuous process improvement and nurturing and enabling the team so our customer can receive the very best experience from discovery through to utilization.
We have regular Account Management check-ins, robust onboarding processes, ongoing health checks, new learning pathways and certification programs, and a global support footprint which have all helped to achieve a phenomenal service CSAT scores, super quick response times and leading feedback on our team across various independent awards sites including g2.com
Colin Johnson, our Co-Founder,, said “As a leader in a growing business you’re constantly bombarded with priorities and demands from every department, but investing in your customer and the people that support them, is critical to me personally; it aids retention, it aids referral but more importantly it fosters relationships and this award from Salesforce reinforces and validates this investment, I could not be more proud of our Customer Success Team and all they’ve achieved”
Victor Pedroni, Professional Services Manager at Mission Control, added “I’m really proud of the team and systems we’ve put in place to achieve the results we have in the Customer Success Team. This amazing acknowledgement from Salesforce recognizes the effort we’ve made in helping our customers realize value and reach their goals.”
Finally, a hearty congratulations to all the winners from the other award categories – we’re truly in impressive company.
We thank everyone within our community for their continued collaboration and are excited to build even stronger relationships as we continue to support the project demands of organizations globally.